Accepted engagement to a reviewed matter-opening packet
Where work can fragment
Staff may copy client and matter details from intake records and engagement documents into practice-management, billing, document, records, and collaboration systems. They also chase missing administrative fields, assign permissions, and route setup tasks. Different practices or offices may handle the same step differently.
What I would ask on the phone
On the phone I ask where the handoffs are, what your intake, practice-management, document, and billing systems already do, and which odd cases someone has to handle by hand. I do not assume a custom agent or a new platform is the answer, and I am not paid by anyone who sells either.
What stays with professionals
This work starts only after the firm has cleared conflicts and settled acceptance, scope, and engagement terms. Lawyers retain every judgment about representation, advice, strategy, deadlines, and professional obligations. A feasibility test does not create matters, change permissions, calculate deadlines, or send communications without firm approval.