Documents received to ready for preparation
Where work can fragment
Staff may identify uploads, remove duplicates, check the tax year, compare documents with request lists, route exceptions, and draft follow-up messages across several systems. Different offices may handle the same step differently.
What I would ask on the phone
On the phone I ask where the job goes, what your software already does, and which odd cases somebody has to handle by hand. Most quotes I read include something you already pay for. I do not assume a custom classifier or an agent is needed, and I have no reason to, because nobody pays me if you buy one.
What stays with professionals
Tax professionals retain every judgment about completeness, tax treatment, return preparation, client advice, and filing. A feasibility test is not production evidence and does not act on client records without approval.